Rite Aid Jobshttp://riteaid.jobs2012-05-24 14:22:28.827235USAMechanicsburgSupport Representative Position ID#: 15033 # Positions: 1 State: PA City: Mechanicsburg Category: Corporate - Information Services Store #: .. More information about this job: Job Description: SUMMARY The primary purpose of this position is to troubleshoot and resolve store hardware and software issues in a manner that minimizes downtime or eliminates customer inconvenience. The incumbent is required to perform all tasks in a safe manner consistent with corporate policies and state and federal laws.ESSENTIAL DUTIES AND RESPONSIBILITIES The associate is responsible for the functions below, in addition to other duties as assigned: * Perform basic troubleshooting and resolve assigned problems regarding store registers, terminals, printers, universal power supply (UPS) devices, telephones, gift-card readers, magnetic-strip readers, and radio frequency (RF) input devices. * Thoroughly detail all actions taken and maintain progress reports within the current problem-tracking application. * Track problem resolution when dispatching a third-party vendor or Rite Aid Field Technician to complete on-site repairs. * Escalate problem calls to higher-level representatives when necessary or request guidance when obstacles prevent timely resolution. * Log, code, and prioritize calls while assigned to dispatch duties. * Seek out additional formal and on-the-job training to expand skills required to meet business demands and to prepare for promotion to higher-level support roles. Experience / Requirements: Other Skills, Abilities, and/or Training The following qualities are required: * Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated. * Ability to preserve confidentiality of information. * Ability and willingness to move with purpose and a strong sense of urgency. * Ability to work weekends on a regular basis. * Accuracy and attention to detail. The following qualities are helpful: * Ability to work extended days on an occasional basis. * Ability to work day or evening hours. * Ability to organize and prioritize a variety of tasks/projects. * Familiarity with industry/technical terms and processes. * Ability to work within strict time frames and resolute deadlines. * Typing speed of 40 WPM. * Proficiency with the Microsoft®Office Suite (Word, Excel, PowerPoint, and Access). * Ability to read, write, and/or speak a second language. Education: High school diploma or general education degree (GED), plus three (3) to six (6) months’ experience in a retail environment; or equivalent combination of education and experience. Apply for this job: * Apply for this jobonline * Refer a friend to this job Rite Aid is an Equal Opportunity Employer2012-04-23 19:46:37United StatesRite AidPennsylvaniaNonePAMechanicsburg, PA28079554http://riteaid.jobs/xml/28079554/job